IT Prioritization Policy

IT staff often have several projects or issues open at a time. IT staff needs a way to prioritize their time with competing priorities. At Maze & Associates we use the following guideline as part of our process.

IT Decision Making and Help-desk Triage Guide

• Level 1 - High Priority

• Critical to business survival

• Maintain confidentiality, integrity, & availability of client data

• Necessary services & resources (globally)

• Necessary dependencies

• Global Scope (Enterprise wide)

• Level 2 - Medium Priority

• Critical to business profitability

• Availability of business critical resources (people, processes, applications, systems and data)

• Up-time for billable staff

• Items that are critical to quality

• Limited Scope

• Level 3 - Low Priority

• Lower the cost of doing business

• Efficiency improvements

• Improve productivity

• Lower TCO (total cost of ownership)

• Isolated Scope

• All balanced by timeliness of the need

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