IT Prioritization Policy
IT staff often have several projects or issues open at a time. IT staff needs a way to prioritize their time with competing priorities. At Maze & Associates we use the following guideline as part of our process.
IT Decision Making and Help-desk Triage Guide
Level 1 - High Priority
Critical to business survival
Maintain confidentiality, integrity, & availability of client data
Necessary services & resources (globally)
Necessary dependencies
Global Scope (Enterprise wide)
Level 2 - Medium Priority
Critical to business profitability
Availability of business critical resources (people, processes, applications, systems and data)
Up-time for billable staff
Items that are critical to quality
Limited Scope
Level 3 - Low Priority
Lower the cost of doing business
Efficiency improvements
Improve productivity
Lower TCO (total cost of ownership)
Isolated Scope
All balanced by timeliness of the need
